bab99 Terms and Conditions

To open an account on bab99 and use any service on the platform, the following eligibility requirements must be met:

1.1 Age Requirement

Every member must be 21 years of age or older. By registering, you confirm that you meet this age requirement. We may request valid identification at any time to verify your age.

1.2 Single Account Policy

Each individual may only create one account. If the same person operates multiple accounts, all accounts will be closed and balances may be forfeited.

1.3 Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. bab99 reserves the right to close any account where false information has been provided.

1.4 KYC Verification

We may initiate a KYC (Know Your Customer) verification process for withdrawals above a certain amount or in cases of suspicious activity. This process may require submission of a national ID, passport, or other government-approved documents.

You are fully responsible for maintaining the security of your bab99 account. Please follow the guidelines below:

2.1 Password Protection

Keep your login details (username and password) completely confidential. Never share them with anyone. Use a strong password and change it regularly.

2.2 Unauthorized Access

If you suspect unauthorized access to your account, notify our support team immediately. bab99 is not responsible for any loss resulting from a breach of account credentials.

2.3 Third-Party Use

No other person may use your account. Transferring, selling, or renting your account is strictly prohibited.

All bonuses and promotional offers at bab99 are governed by the following terms:

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳500 is required to receive this bonus.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times. For example, if you receive a ৳1,000 bonus, you must place bets totaling ৳15,000 before making a withdrawal.

4.3 Bonus Validity

Each bonus has a specific validity period, which is stated in the bonus offer details. If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.

4.4 Bonus Abuse

Abusing the bonus system, claiming bonuses through multiple accounts, or attempting to extract bonuses through strategic betting will result in the bonus being cancelled and the account being suspended.

4.5 Promotional Changes

bab99 reserves the right to modify, suspend, or cancel any promotional offer at any time without notice.

The following rules must be followed for betting and gaming on the bab99 platform:

5.1 Betting Limits

Each game or market has specific minimum and maximum betting limits. These limits are clearly displayed in the game interface. bab99 reserves the right to change betting limits at any time.

5.2 Bet Cancellation Policy

Bets may be cancelled due to technical errors, system failures, or event cancellations. In such cases, the original bet amount will be refunded.

5.3 Live Betting

Bets placed on live events may be declined due to delays or connection issues. Bets placed after the result has been announced are not accepted.

5.4 Finality of Game Results

The results of all games are determined by the servers of the respective game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, Microgaming, etc.) and are considered final.

bab99 reserves the right to suspend or close an account in the following circumstances:

7.1 Reasons for Account Suspension

• Violation of any clause of these Terms
• Suspicion of involvement in prohibited activities
• Failure to complete KYC verification or providing false information
• Unusual or suspicious activity on the account
• On the instruction of financial authorities

7.2 Voluntary Account Closure

You may close your account at any time by notifying our support team. Before closing, all pending bets must be settled and any remaining balance must be withdrawn.

7.3 Inactive Accounts

A maintenance fee may apply to accounts that have been inactive for an extended period (more than 12 months), in accordance with the applicable policy. The member will be notified by email before any inactivity fee is applied.

bab99 treats the protection of your personal information as its highest priority. To learn more about how we collect and use your data, please read our Privacy Policy page.

8.1 Data Collection

We only collect information necessary to provide our services. This includes your name, contact details, payment information, and transaction history.

8.2 SSL Encryption

All data transfers on the platform are secured through SSL encryption. It is our commitment to keep your financial and personal information safe at all times.

8.3 Sharing Data with Third Parties

We do not sell or share your information with any third party except where required by law or for fraud prevention purposes. Limited information may be shared with payment providers for the purpose of processing transactions.

bab99 believes in responsible gambling. We want our members to play for entertainment purposes and in a controlled manner.

10.1 Self-Control Tools

We provide the following features for our members:

• Set deposit limits (daily, weekly, monthly)
• Set session time limits
• Option to temporarily or permanently exclude yourself (self-exclusion)
• Reality check notifications

10.2 Support

If you experience any gambling-related problems, contact our 24/7 support team or visit our Responsible Gaming page.

If you have any complaint or dispute regarding your account, bets, or our services, please follow the process below:

11.1 Step One: Direct Contact

First, reach us via our 24/7 live chat support or by emailing [email protected]. Most issues are resolved at this stage.

11.2 Complaint Submission Deadline

Any complaint regarding an incident or dispute must be submitted within 30 days of the incident. Complaints submitted after this deadline may not be accepted.

11.3 Final Decision

In resolving disputes, the decision of bab99's management authority shall be considered final. Server logs and transaction records from the platform will be used as evidence in all dispute resolutions.