bab99's commitment to responsible gaming
bab99 believes that online gaming should be a source of enjoyment, not problems. Our responsible gaming tools help you stay in control of your own play.
Our pledge of responsibility
At bab99, we believe that online gaming is a form of entertainment that should be enjoyed within proper limits. Responsible gaming is not just about following rules — it is about understanding your financial limits, protecting your mental health, and never viewing gaming as a source of income or a solution to problems.
Our platform offers several tools that give you full control over your gaming habits. From setting deposit limits to complete self-exclusion — we are always by your side.
Remember, responsible gaming matters not only for you, but also for your family and loved ones. bab99 never wants our platform to have a negative impact on anyone's life.
Age restriction strictly enforced
You must be at least 21 years old to open an account and participate in any gaming activity at bab99. Allowing minors to use the platform is strictly prohibited.
Our protection tools
bab99 gives you multiple effective tools to manage your gaming habits on your own terms.
Deposit Limits
Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Requests to increase a limit will take effect after a 72-hour cooling-off period.
Time-Out
Take a temporary break from 24 hours up to a maximum of 6 weeks. During a time-out you will not be able to log in or deposit. This is ideal for short breaks when you feel you need a pause from gaming.
Self-Exclusion
If you feel gaming is getting out of control, choose long-term self-exclusion. You can keep your account closed for 6 months, 1 year, or permanently. The account cannot be reactivated during this period.
Session Time Limit
Set a daily time limit for how long you play. Once the set time has passed, you will be logged out automatically. This tool protects you from spending too much time gaming.
Reality Check Notifications
Receive pop-up notifications at regular intervals reminding you how long you have been playing and what your net result is. This helps you stay aware and in control.
Activity History
View a full history of all your bets, deposits, and withdrawals. Analyse your own gaming patterns and make informed decisions. Transparency is the first step toward responsible gaming.
Signs of problem gambling
If you notice any of the following signs in yourself or someone you know, you should seek help immediately:
- A tendency to keep playing in the hope of recovering lost money
- Neglecting family, work, or social relationships due to gaming
- Feeling restless or irritable when trying to stop playing
- Hiding the amount of gaming from family or friends
- Repeatedly exceeding limits even after setting them
- Borrowing money or dipping into savings to cover gaming costs
- Feeling anxious, depressed, or lonely when not gaming
- Prioritising gaming over everyday life
Core principles of responsible gaming
- Gaming is for entertainment, not a source of income
- Only play with money you can afford to lose
- Avoid gaming when drinking or under mental stress
- Set time and money limits before you start playing
- Take regular breaks and spend time on other hobbies and relationships
- Never play in an attempt to recover lost money
Protection of minors
bab99 strictly prohibits minors (anyone under 21) from using the account. If you have younger members in your household who use your devices, install parental control software on those devices and keep your bab99 password secure.
How to use the tools
Activating the safety tools at bab99 is straightforward. Follow the steps below.
Log in to your account
Log in to your bab99 account and click the profile icon at the top right. From there, select "Account Settings".
Open the "Responsible Gaming" section
In the account settings menu, find the section labelled "Responsible Gaming".
Choose the tool you need
Select whichever you need from deposit limits, time-out, self-exclusion, or session limits.
Confirm
Save the setting — reducing a limit and activating a time-out take effect immediately. Requests to increase a limit take 72 hours to take effect.
Contact us for support
If you feel that gaming is having a negative impact on your life, or if you are having trouble activating the tools yourself, our 24/7 live chat support team is always ready to help you in Bengali.
Live Chat: 24/7 support available in Bengali
Email: [email protected]
For self-exclusion requests, speak directly with a support agent on live chat — they will assist you quickly and confidentially.
Details of protection methods
Deposit limit details
Daily limit: Set the maximum amount you can deposit in any 24-hour period. Weekly limit: The upper limit on your total deposits over seven days. Monthly limit: Create a set budget for a 30-day period. Lowering a limit is immediate; increasing one takes effect after 72 hours.
Time-out details
Choose a time-out of 24 hours, 48 hours, 7 days, 14 days, or 6 weeks. During this period, logging in, placing bets, or making deposits will be completely disabled. The time-out cannot be cancelled before it expires.
Self-exclusion details
You can deactivate your account for 6 months, 1 year, 3 years, or permanently. Promotional emails and notifications will be disabled during the exclusion period. Contact our support if you wish to apply a permanent exclusion.
Reality check details
Receive automatic notifications every 30 minutes, 1 hour, or 2 hours. The notification will show how long you have been in the session and a summary of your net wins and losses. This is a simple and effective way to keep yourself aware.
Frequently asked questions
Find answers here to the most commonly asked questions about responsible gaming.
Play with enjoyment,
play with responsibility
Gaming at bab99 is safe, transparent, and enjoyable — stay with us and enjoy within the right limits.